Rogers Crushes My iPhone Dreams

Well Rogers you did it! You have crushed my dreams of owning an iPhone.  How does that make you feel? What’s that? You don’t care? Yeah I figured as much.

I have been going back and forth with Rogers this past week trying to attempt to get an iPhone.

First they tell me I’m not able to upgrade until I have been with them for 12 months.  When I question this and let them know that they are treating their “new customers” like dirt, they return with another offer.  What is that offer? Cancel your contract and pay $400 and then get a new three year contract and start like a new customer.  I’m not at that point yet.

My hopes grew when a friend referred me to FIDO’s site and they have “something in the works” for people who don’t qualify for an upgrade and are new customers.

When I questioned Rogers on this, their response:

We are unsure of what FIDO is planning, however, be advised that the terms for obtaining the phone are the same between FIDO and Rogers. We do not have any information about anything planned in the future by FIDO and the IPhone, nor at the present time does Rogers. This product has been available for less than a week now and the terms are still applicable.

What? As a parent company you have *no* idea what is in the works?

I think my frustration is more on the “hush hush” that Rogers has. I think if they just open up and tell people that something is in the works that would be great!

I’m even willing to pay a premium to get the iPhone now, but just not willing to spend $400 and cancel and then renew again.

At this point my dreams have been crushed.  We’ll see how I feel in a few days, weeks or months.

As a new Rogers customer I feel like I’m in prison waiting for my parol hearing to come in 12 months to decide if I qualify for the phone.

I fully regret signing up with Rogers and I should have gone with FIDO long time ago!

Where is the Customer Service?!

Ok I work in Customer Service, granted not in retail sector anymore, but I can understand working on the other side of things.

Lately I’ve been having the worst luck with people that work behind the counters. I don’t know what it is, are they having a bad day, am I too nice, I don’t know. I have been trying to get something resolved from Restoration Hardware (I’m not even going to link to their website here) for the past 5 weeks!!

I had purchased a shelving unit from them back in December and a few months ago one of the attachments broke off. Well a week before I took off to Paris I stopped in there to see if there is something they can do. A counter person was great, and helped me with my concerns, took my name down, etc and said they would order a new piece for me. Well when I got back from Paris I still didn’t hear back from them.

So about a week ago I returned to the store and they had no record of taking any of my information down. The lady there at least was able to come back with a print out of my original order and said she would call me back later that day. Well I never heard back from her that day. A few days later I called to inquire what was going on, having my name being taken down yet again. Well to my surprise no one called me back.

Now I’m back from Chicago and my patience has run to an end. I call and quickly asked to speak to a Manager. I was first told by a girl that she would take my name down and they would call me back. At that point I said “Listen, everytime I give you my number, no one calls” She quickly got a Manager. To my surprise the Manager was the lady I dealt with 2 weeks ago. I let her have it! I had enough.

To end this long winded story I’m getting a new shelve sent to me. It seems you have to be a bastard to get things done around lately. What ever happened to be being nice to get things done. I think I’m going to develop this strategy a little more often.